Refund Policy

30-Day Money-Back Guarantee

At Cheapcarfax, we stand behind our service. We offer a 30-day money-back guarantee on eligible purchases. If your purchase meets the criteria outlined below, we will issue a full refund.

Eligible Refund Scenarios

You are entitled to a full refund in the following situations:

• Duplicate Purchase: You accidentally purchased the same report twice.
• Non-Delivery: You did not receive your report within 24 hours of purchase.

How to Request a Refund

To request a refund, simply contact us with the following information:

• Your email address used during purchase.
• The VIN associated with your report.
• A brief description of the issue (optional).

Email us at: support@cheapcarfax.co

Refund Processing

• Refund requests are typically processed within 1–2 business days.
• Refunds are issued to the original payment method used during purchase.
• Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.

Bundle Refunds

If you purchased a bundle (Basic or Value), you may request a full refund only if no reports from the bundle have been used. Once any report from a bundle has been redeemed, the bundle is considered used and is no longer eligible for a refund.

Exceptions

Refunds may not be issued in the following cases:

• Requests made more than 30 days after the purchase date.
• Evidence of abuse or fraudulent refund requests.
• Chargebacks initiated without first contacting our support team.

Contact Us

If you have any questions about our refund policy, please reach out to us at: support@cheapcarfax.co